Field Service Maintenance Technician

EXCELLENT PAY, CHALLENGING, REWARDING, AUTONOMY
Would you like to earn excellent pay while developing your career in a truly unique and challenging environment? We offer a position in a growing company that includes great benefits with opportunities to work autonomously while advancing your career and technical capabilities.

VIPROTRON North America is a key subsidiary of VIPROTRON GmbH, based in Pfungstadt Germany. Our company is the technology leader for high efficiency architectural glass scanning, enabling our customers to meet or exceed the continually increasing quality requirements in the field of glass processing.

We are actively seeking a field service maintenance technician to perform routine maintenance support of our advanced digital scanning solutions for glass quality inspection systems. 50-65% travel is typical for this 100% remote, home-based position.

Our corporate office is located in Aurora, Colorado. Candidates in the Eastern and Central time zones are preferred for this dynamic position. Candidates may be required to travel to Canada and Mexico for work on location and to Germany for training purposes and must possess a US passport. Candidates without a current US passport will not be considered.

YOUR AREA OF RESPONSIBILITY

• General field service and maintenance of existing installed base
• Instruct customers in equipment operation, safety, and maintenance
• Provide online technical support to customers and remote diagnosis
• Troubleshooting and root cause analysis for electrical, mechanical and software issues

REQUIREMENTS

• Technical trade school or associate degree in electrical or mechanical engineering with 1+ years of experience in an industrial setting
• Proficient in general electrical knowledge and mechanical systems including digital cameras and LED lighting systems
• Ability to interpret/apply information from electrical/mechanical drawings/diagrams
• Hands-on experience with electrical and mechanical tools. Experienced in opening PC, working on hardware, replacing BIOS batteries, adjusting BIOS settings, etc.
• Computer literacy including Microsoft OS, Office suite and related software tools
• Experience with IP address assignments, remote PC access for diagnosis and support
• Experience with PLC logic is beneficial
• Self-starter with demonstrated ability to work with little supervision at a high quality and professional level. Commitment to excellence and high quality work results
• Willingness to learn new skills quickly and to seek out information when needed
• Strong communication skills with experience in problem solving and troubleshooting
• Customer and service orientated aptitude
• Travel is normally planned in advance, but can be for extended periods (up to three weeks at a time); sometimes with short notice; sometimes weekends; rarely holidays
• Must hold a valid passport
• Language skills a plus in Spanish and/or French and/or German, but not required

GOOD REASONS FOR VIPROTRON

• Hourly rate based on experience level with travel pay differential plus overtime pay
• Pay may increase with performance with 90 day reviews the first year.
• Career advancement opportunities
• 401k retirement plan with 3% company matching program
• Medical, dental and vision insurance (30 day waiting period)
• 2 weeks vacation plus 9 paid company holidays
• Company issued tools and laptop
• Mileage reimbursement and cellphone stipend (cell phone/service not provided)

SCHEDULE

• Monday to Friday: Office 40hrs/wk (Varying hours during travel possible.)
• Weekends sometimes required
• Overtime – over 40 hours per week
• Up to 65% travel to customer locations

Have we sparked your interest?

Then email us at ric.schmidt@viprotron.com or call us on +1 313 384 3855. We look forward to getting to know you!

Information for applicants (EN)